This Refund Policy applies to all digital purchases made on SpiritualCut (spiritual reel bundles sold online and paid via Razorpay).
1. General Rule
Due to the instant / digital delivery of our products, all sales are final once the download or Google Drive link has been successfully delivered to your email and the content is accessible.
2. When Refunds Are Not Available
- Change of mind after purchase
- Buyer ordered the wrong package but already accessed the files
- Compatibility issues with your own editing software or device (reels are provided as standard video files)
- Duplicate purchases made by mistake after access was granted
3. When We May Issue a Refund or Credit
We may offer a full or partial refund, or a free replacement, at our discretion if:
- Payment was charged but the order failed and no digital access was provided
- You were charged twice for the same order (duplicate Razorpay capture)
- Delivery link never arrived and we cannot fulfill after reasonable attempts
- Proven technical failure on our side that we cannot resolve with a replacement link
4. How to Request a Refund
- Email info@astrosadhguru.store within 7 days of the payment date
- Include order code, registered email, Razorpay payment ID (if available), and reason
- We will review and reply within 3–5 business days
5. Refund Method & Timeline
Approved refunds are processed to the original payment method via Razorpay. Bank / UPI timelines vary (typically 5–10 business days after we initiate the refund).
6. Chargebacks
Please contact us before raising a chargeback with your bank. Unwarranted chargebacks after successful digital delivery may result in order cancellation and restricted future access.
7. Related Policies
See also our Return Policy and Privacy Policy.
8. Contact
Email: info@astrosadhguru.store